Reservation and Booking:

• All car rental reservations are subject to availability.
• Customers must provide accurate and complete information during the booking process, including personal details, driver's license information, and payment details.
• The minimum age requirement for renting a car is 21 years old. Additional fees may apply for drivers under 25 years old.

Rental Duration:

• The rental period begins and ends according to the dates and times specified during the booking process.
• Late returns may result in additional charges. If you need to extend your rental period, please notify us in advance.

Driver's License and Insurance:

• All drivers must possess a valid driver's license, issued from their country of residence, and must present it at the time of pick-up.
• Customers are required to have valid insurance coverage that includes liability, collision, and comprehensive coverage. Proof of insurance may be requested.

Payment and Deposit:

• Full payment for the rental must be made at the time of booking.
• A security deposit will be held on the customer's credit card at the time of pick-up. The deposit amount will be determined based on the rental duration and the car model.

Cancellation and Refunds:

• Cancellations made within a certain timeframe before the scheduled rental start date may be eligible for a refund, subject to a cancellation fee.
• No-shows and cancellations made after the rental start date are not eligible for a refund.

Vehicle Use and Restrictions:

• Customers are responsible for using the rental car in a lawful manner and in compliance with all traffic laws and regulations.
• The rental car should not be used for any illegal activities, racing, off-road driving, or towing.

Damage and Liability:

• Customers are responsible for any damage to the rental car during the rental period.
• Additional charges may apply for cleaning fees, fuel charges, tolls, and traffic violations.
• The rental car should be returned in the same condition as it was received.

Limitation of Liability:

• DAHDAH Rent-a-Car is not liable for any personal belongings left in the rental car.
• DAHDAH Rent-a-Car is not liable for any injuries, accidents, or damages that occur during the rental period.

• Refund policy

  At DAHDAH Rent-a-Car , we strive to provide our customers with a seamless and satisfying rental car experience. We understand that situations may arise where a refund is necessary. Please review our refund policy below:

  1. Reservation Cancellations:

     • If you need to cancel your reservation, please notify us at least 24 hours in advance to receive a full refund.
     • Cancellations made within 24 hours of the reservation start time may be subject to a cancellation fee.
     • No refunds will be issued for cancellations made after the reservation start time.

  2. Vehicle Returns:

     • If you encounter any issues with the rented vehicle upon pick-up or during the rental period, please inform us immediately. We will make every effort to resolve the issue promptly.
     • Refunds will not be provided for early returns or unused rental days.

  3. Damaged or Unreturned Vehicles:

     • Customers are responsible for returning the rented vehicle in the same condition as when it was received.
     • Any damages incurred during the rental period, including accidents, scratches, or dents, will be assessed and the corresponding repair costs may be deducted from the refundable deposit or charged separately.
     • In the event of a lost or unreturned vehicle, customers will be responsible for the full replacement value of the vehicle.

  4. Refund Processing:

     • Refunds will be processed within 14 business days of approving the refund request.
     • The refund will be issued to the original payment method used for the reservation.
     • Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or credit card provider.

  Please contact our customer support team at support@dahdahrentacar.com for any refund inquiries or assistance.